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Security Command Centre Operator

  • Locations: Toronto, ON
  • Department: Safety And Security
  • Req ID: R32337

The Brink’s name is a promise to respect the trust we’ve earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.

Job Description

We currently have immediate career opportunities for a Part Time Bilingual (French/English) National Command Centre Operator . We seek motivated results oriented team players with a strong desire to succeed. This position will support and execute all security and monitoring tasks, as well as, handling internal and external customer inquiries and case management.

Current opportunities are on varying shifts in a 24/7 environment, 2-3 days per week .

As a member of the National Command Centre team, you will:

  • Monitor, track and respond to alarm signals initiated by Brink’s facilities, vehicles and or employees

  • Action the necessary protocols and provide emergency response to call inquiries

  • Validate facilities and data security

  • Provide a high degree of crew, branch, and customer focus

  • Communicate with external emergency services officers and 911 call centers

  • Communicate with internal Brink’s Management and Corporate Security staff

  • Generate or write reports as required

  • Review alarm activities generated by our facilities roof top protection systems and by our Brink’s Barrier Solution

  • Assist with geo-fence requests on specific fleet as required

  • Coordinate modes on our fleet subject to strict compliance protocols

  • Provide access, validation and monitoring to respective Brink’s facilities via remote access duties

  • Action and document alarms through the ServiceNow Portal

  • Review and investigate video footage inquiries through CCTV

  • Review, action, and follow up with requests via the mailbox and input into Microsoft Dynamics

  • Make outbound calls to engage with client requests

  • Translate and action French voicemails, e-mails and other documents

  • Search, locate, and provide client invoices on request

  • Other duties as assigned

About Brink’s

Brink’s is the global leader in security and logistics services, trusted by banks, financial institutions and businesses in both public and private sectors. We deliver the currency of the world to businesses in our communities. We do it because we’re needed. We do it because we’re trusted and valued. We do it because it makes us proud. Brink’s Proud.

What’s Next?

Thank you for considering applying for a job at Brink’s U.S. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s U.S. For more information about future career opportunities, join our talent network, Like our Facebook page or Follow us on Twitter.

Brink’s is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. Brink’s is also committed to providing a drug free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.