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Client Services Representative

  • Locations: Coppell, TX
  • Department: Customer Care
  • Req ID: R34109

The Brink’s name is a promise to respect the trust we’ve earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.

Job Description

Job Description

The Communications Support – Compusafe is responsible for ensuring the successful execution of daily work received within the tracking system to effectively manage the inbound communications coming from deployed customers’ CompuSafe units. They will identify, engage, and escalate to both internal and external resources to verify and aid in the resolution of communications issues in a timely, customer-focused manner, and service the customer by completing the processes across all lines of business. Responsibilities will include research validation of all customer inquiries received from various sources (phone, E-mail, or Web) to be followed up until a resolution is completed in a timely and accurate manner.

Key Responsibilities:

• Manage verbal and/or written customer requests/inquiries efficiently
• Manage day-to-day customer requests, all service-related issues by resolving problems to minimize customer escalations
• Utilize available systems to extensively research and find the root cause for customer inquiries
• Interact with customer, branch operations, and other Brink’s partners to find solutions that not only resolve the original request but prevent future inquiries
• Manage process requests and activities in Microsoft Dynamics in timely & accurately
• Utilize strong decision-making and problem-solving skills to provide input to the Leadership team on Continuous Process Improvements
• Assist with special projects as and when required by the Supervisor or Manager

Minimum Qualifications:
• Minimum of 2 year(s) experience in a corporate environment
• Minimum of 2 year(s) experience using Microsoft Office products to include Word and Excel
• Minimum of 2 year(s) experience with direct customer interaction
• Minimum of 1 year(s) of Brinks product line, and or operations experience
• High school education or equivalent

Preferred Qualifications:
• Brinks product line specific support or Operations experience
• Experience working in a Team Environment
• Advanced usage of Excel
• Experience using Microsoft Dynamics or similar systems of record
• College degree or course completion

Professional Skills:
• Excellent interpersonal/communications skills
• Exceptional written and verbal communication abilities
• Excellent interpersonal and presentation skills
• Advanced research capabilities and proficiency in Brink’s research systems
• Advanced analytical, relationship building, and critical reasoning skills

About Brink’s

Brink’s is the global leader in security and logistics services, trusted by banks, financial institutions and businesses in both public and private sectors. We deliver the currency of the world to businesses in our communities. We do it because we’re needed. We do it because we’re trusted and valued. We do it because it makes us proud. Brink’s Proud.

What’s Next?

Thank you for considering applying for a job at Brink’s U.S. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s U.S. For more information about future career opportunities, join our talent network, Like our Facebook page or Follow us on Twitter.

Brink’s is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. Brink’s is also committed to providing a drug free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.